Chaos Chat: Solve Your Customer's Identity Crisis

So, buried in the Microsoft Partner newsletter today was an interesting blog from Tim Landgrave regarding Identity Management and MIIS. There were some interesting statistics here quoted from PWC/Meta:

• Enterprise users spend an average of 16 minutes per day logging in and authenticating into the systems necessary to do their work. This equates to 2,666 hours, or 1.3 FTEs per day.
• IT staff spend an average of 54,180 hours per year managing users, user stores, credentials, and authorizations.
• 45% of all help-desk calls are for password resets. Without automation, an enterprise spends an average of US$1.9 million per year just to handle these calls.
• 38% of external users and 75% of internal users have multiple identities contained in multiple internal systems. Consolidation of these user stores would reduce administration time by at least 1,236 hours per year.

This is always good information to have lying around, although I'd really like to get the stats out of Chris Macaulay's presentation at DEC 2006 which had an expanded set of statistics from Microsoft's own internal helpdesk.

Thanks to Tim Landgrave for posting this!